Happy Kids Entertainment Cancellation Policy | Contact Us
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Q. How do I book a character?
A. Piece of cake! Please call us at 617.596.2743 and we will help you through the process and happily answer any questions.
Q. Do you hold selected dates and times?
A. No. A party is officially booked on our calendar when a deposit has been made. If a payment link is emailed to you, we generally let the link stay valid for 24 hours. This does not mean we are holding your selected date and time. Payment to book should be completed immediately to avoid the loss of the selected party time. If a payment link is emailed to you and payment has not been made, the full amount will be due to book your event. If the event is booked through a 3rd party such as an event planning service, full payment will be due to book on the calendar.
Q. How much time in advance should I book an event date?
A. Our weekends can be very busy. Please allow several weeks in advance before booking. Occasionally we can do last minute requests but ask to please call for availability.
Q. What type of face paints do you use? Are they FDA approved for use on skin?
A. This is a very important question since face paints are cosmetics, it would be dangerous to use regular paint on skin, especially on a child's face. Also please remember that a label of "non-toxic" does not necessarily mean it is safe for use on your child's face as the chemicals and dyes can commonly cause breakouts and/or allergic reactions. The paints must be FDA approved for use on skin and water based paints are the best. It's a good idea to avoid grease based paints as they can often cause breakouts and skin irritations to a child's sensitive skin. Happy Kids Entertainment uses the best face paints on the market by three of the most established and trusted names in the industry, Kryolan, Snazaroo, and Mehron.
Q. Should we prepare anything for your arrival?
A. We'll need a parking space if spots are sparse. We bring lots of fun stuff and parking close helps us to get it there safe and sound. If face painting is performed, we will need a small table and two chairs.
Q. Are your Performers experienced?
A. Yes! Happy Kids Entertainment is owned and run by one individual whom has prior experience in working with children of all ages! HKE has been in business for over 10 years and maintains 5 star reviews across the web.
Q. Can one Performer handle all of my guests?
A. If you are expecting 15-25 children, one performer will be just fine. You may want to consider adding time to your party or limiting the number of activities you choose if you are expecting more than 20 children to be participating. All Options may not be able to be performed depending on the number of children but we do our best to make sure that everyone is happy!
Q. Do mascot characters perform option activities?
A. No. Mascot characters have limited visibility and dexterity and are best suited for pictures and posing. Mascot characters do not speak but will give out high fives and various hand gestures as well as some light dancing. We ask that parents be responsible for their children and do not allow the kids to jump or pull on the mascot character's clothing or items. Happy Kids Entertainment reserves the right to stop performing as a character if the children are unruly towards the mascot.
Q. What is a Zazzer?
A. Zazzer is one of our Performers not in costume. Our Zazzers dress in colorful and comical clothing. Kids love our Zazzers as they are very approachable and interactive. A Zazzer can perform all of the Options. When chosen for an hour party, the Zazzer usually performs Options for the first half hour and then changes into the Character costume for the remaining half hour. For 90 minute parties, Zazzers perform for a full hour and then change into the Character costume for the remaining half hour.
Q. Do you do events over 2 hours?
A. Yes we do! Events 2 hours or over are often customized to the clients needs keeping in mind the number of children and allotted time. Prices will vary for each custom package and do not follow the pricing of our set packages listed on our website.
Q. Would you travel over an hour to perform for a half hour party?
A. No. Party duration must be at least equal to or greater than the time spent traveling to/from the party. Please inquire should you have any questions.
Q. What if severe weather should arise?
A. Should a dangerous weather event occur(blizzard or hurricane), you may move your party to another date within one-year without penalty. You may take advantage of this rescheduling once. If you require a second date change, there will be a $100 rescheduling fee.
In the case of severe weather-DECLARED WEATHER EMERGENCY ONLY BY THE GOVERNOR(thunderstorm, hurricane, or major snowstorm), we may request to reschedule your event to ensure the safety of our performers, who may be traveling a great distance to get to your event. You may reschedule to any date within one-year. If you do not wish to reschedule DUE TO THE DANGEROUS WEATHER EVENT, your party will be fully refunded. If your party is scheduled for outdoors and it does rain, a $100 additional charge will be imposed should you decide to reschedule to another available date. Refunds are not given for rainy days. We also do not work in the rain. Please have an indoor back up location available if possible.

Please view our pricing for Christmas and New Year's packages. New Year's Eve and New Year's Day packages add an additional $150 to the existing package price. Santa visits on Christmas Eve and Christmas Day will add an additional $300 to the package price.
Cancellations less than than seven (7) days prior to the event will result in forfeiture of the deposit. Cancellations made (8) or more days prior to the event may use the deposit towards a new party date within one year from the original scheduled date--NO REFUNDS. Any party cancelled within 3 days prior to the day of the event will be charged the full amount of the party. Incorrect event addresses will be considered a cancelled event and you will be charged the remaining balance. Please read what you submit. Exception: In case of a dangerous weather event such as a blizzard or hurricane (state of weather emergency declared by the Governor), the party may be moved to a different date.Please see our full cancellation policy located at the top of the web page.

** Mileage rates apply for party destinations over 15 miles away. $1.25/mile will be charged for destinations that exceed 15 miles. Our office is located in Winthrop, Massachusetts. Mileage fees are only calculated on the destination part of the trip.
Any parking fees that occur are also due with the remaining balance if applicable.
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